TOP

TERMS AND CONDITIONS-ORDER & DELIVERY
線上購物各項規章與條款-訂購及配送
 

Date Updated: 2020/12/03

Purchase
  1. Since certain prices are only available to Costco online registered members, please login to your Costco online account to view all item prices. If you do not login or have not registered as a Costco online member, you will not be able to view all prices.
  2. The original price, discount amount and actual selling price (inclusive of delivery charges) of an item will be displayed on the product page. Any other extra charges will also be clearly shown on the product page.
  3. "Online Exclusive" refers to items that are only available on Costco Online Shopping, but not available at Costco warehouses at the time of setting up the product page on Costco Online Shopping. However, an exclusive item for online purchase may be available at Costco warehouses over time. Costco reserves the right to change the online exclusive status of an item any time.

Shopping Cart
  1. You may add items to the "Shopping Cart" and checkout any time. If you have logged in to Costco online account, the items added to your "Shopping Cart" will be removed after 28 days. If you have not logged in or registered as a Costco online member, the items added to your "Shopping Cart" will be removed from the computer or electronic device after 14 days.
  2. If there are multiple color options for an item, the color thumbnails on the product page are only general color references that are similar to but not actual product colors. Please view the product images for the actual product colors.
  3. You may view "Product Description", "Product Specifications" and "Delivery and Other Details" on the product page for all details of a product.

Checkout
  1. You must login to your Costco online account before checking out.
  2. The system will automatically validate your Costco membership details before checkout. In case your Costco membership expires, holders of Primary Cards and Family Cards can renew membership online at the page of "Renew Membership Online", and continue the checkout on Costco Online Shopping after renewal. Holders of Business add-on Cards cannot purchase online until the holder of Primary Business Card has renewed the membership of Business add-on Cards.
  3. You can pay for purchases only after all checkout information has been entered.

Payment Method
  1. Costco Online Shopping website uses Cathay United Bank’s online platform for payment, and accepts online payment through Costco-Cathay United Co-branded Card, Cathay United Bank Visa Debit Card, Costco-Citibank Co-branded Card issued in U.S., Costco Co-branded Card issued in Japan, Costco-Ping An Co-branded Card issued in China, Costco Co-branded Card issued in Korea and Costco Co-branded Card issued in Canada, while no payment can be made through online ATM service.
  2. For checking out online, Costco members must enter Cathay United Bank's online platform through Costco website, and return to Costco website after completing the payment. Costco members agree to go to Cathay United Bank's website to read their privacy policies beforehand.
  3. For issues related to transactions, authorizations and verifications of Cathay United Bank Visa credit cards, Cathay United Bank debit cards and other non Cathay United Bank issued credit cards, please contact the card issuing bank.
  4. To avoid interruption of payment, please do not leave Cathay United Bank's online payment page after entering the page until the transaction is completed.
  5. To avoid duplicate payments, please follow the instructions on Cathay United Bank's online payment page to complete each step of payment, and do not click the "Confirm" button repeatedly while waiting for the page to load.
  6. 6-month installment credit card payments are only available by using Costco-Cathay United Co-branded Credit Cards to purchase a single item in excess of NTD 10,000, and such item is to be checked out separately from other purchased items.

Recipient Information
  1. When registering a Costco online account for the first time, you will be asked to provide a phone number and an address at the page of "Online Registration", which will be set as your default contact information and be imported into "My Address Book" under "My Account".
  2. You may also go to "My Address Book" under "My Account" to set the recipient information of any person other than yourself, which need to include a phone number and an address for the convenience of future delivery, and you may edit, add or delete the recipient information any time.

Electronic Uniform Invoice
  1. Uniform invoices for purchases on Costco Online Shopping will be issued in accordance with the "Implementation Directions for Electronic Invoicing" promulgated by the Ministry of Finance, and then uploaded to the "E-Invoice Platform of the Ministry of Finance" for record. You may visit the website to search your purchase history, or go to "My Order" under "My Account", click on the order number link to check "Order Details", and then click on the e-invoice number link to view the e-invoice details for the purchased item.
  2. There are three types of electronic uniform invoices, including "Cloud Invoice", "Donate Invoice" or "E-invoice (issued with a Government Uniform Invoice (GUI) number of a company, which cannot participate in uniform invoice lottery)".
  3. E-invoice carriers: You may choose "Credit Card Carrier (Only for Cathay United Bank issued cards)", "Natural Person Digital Certificate Carrier", "Mobile Barcode Carrier" or "Costco Member Carrier". If you wish to choose "Natural Person Digital Certificate Carrier" or "Mobile Barcode Carrier", you must enter the carrier number you have applied for and obtained on the "E-Invoice Platform of the Ministry of Finance".
  4. If you use a non Cathay United Bank issued card to purchase, please do not select "Credit Card Carrier (Only Cathay United Bank issued cards) " for E-invoice carrier, otherwise it will affect your uniform invoice lottery winning rights.
  5. Uniform invoice lottery:
    •"Credit Card Carrier (Only Cathay United Bank issued cards)": Following the uniform invoice lottery announcement on the 25th of every odd month, the card issuing bank will notify you that you are the winner thereof. You may visit the "E-Invoice Platform of the Ministry of Finance" or use the multifunction kiosk of the 4 major convenience retailers to check and print the e-invoice document for redemption of award.
    •"Natural Person Digital Certificate Carrier" or "Mobile Barcode Carrier": You may visit the "E-Invoice Platform of the Ministry of Finance" or use the multifunction kiosk of the 4 major convenience retailers to check and print the e-invoice document for redemption of award. You may also visit the "E-Invoice Platform of the Ministry of Finance" to choose your preferred redemption setting.
    •"Costco Member Carrier": If you have not integrated your e-invoices into any other carriers, Costco will notify you that you are the winner thereof. Following the provision of the list of winning invoices by the "E-Invoice Platform of the Ministry of Finance" on the 28th day of every odd month, Costco will send you the winning invoice by registered mail within 10 business days, and an e-mail notification at the same time (exclusive of any invoice that has been issued in hard copy / donated / nullified). The original winning invoice cannot be re-issued, so please keep the invoice properly so as not to affect your rights for redemption of award.
  6. "Integration of E-invoice": After completing the integration process for "Costco Member Carrier" at the "E-Invoice Platform of the Ministry of Finance", the notification and redemption of the winning invoices kept in "Costco Member Carrier" will be handled by the Ministry of Finance, and no further notification will be given by Costco.
  7. "Donate Invoice": If you choose to donate the invoice, you may enter the "Social Welfare Organization Charity Code" to specify the entity to which the invoice will be donated. If no entity is specified, the donated invoice will go to "United Way of Taiwan". Once you have chosen to donate the invoice, you will not have access to the invoice number of the donated invoice.
  8. Once an invoice has been donated, you will not be able to change the carrier or the entity to which the invoice will be denoted, nor cancel the donation or request for a hard copy of the invoice.
  9. After an order has been confirmed, the system will automatically issue an uniform invoice within 2 business days. You may go to "My Order" under "My Account", click on the order number link to check "Order Details", and then click on the e-invoice number link to view the e-invoice details.
  10. If you wish to request for an "E-invoice Document (for natural person)", please contact Costco customer service center by calling 449-9909 (for local calls please dial the number without the area code, for mobile calls please add 02 in the front), or sending an email in "Contact Us". We will send the "E-invoice Document (for natural person)" to the designated recipient by registered mail within 5 business days.
  11. Once an "E-invoice Document (for natural person)" has been issued, Costco will not notify you in the case of a winning invoice. Please keep the e-invoice document properly so as not to affect your rights for redemption of award.
  12. According to the e-invoice redemption policy of the Ministry of Finance, you may request for paper copies of invoices issued in the preceding period before the 3rd day of every odd month (e.g., you may request for a paper copy of an invoice issued in January or February prior to the 3rd day of March).
  13. Once you choose "E-invoice (issued with a GUI number of a company, which cannot participate in uniform invoice lottery)", it cannot be changed to "E-invoice (for natural person)" after the order has been confirmed.
  14. If the GUI number on the "E-invoice (issued with a GUI number of a company, which cannot participate in uniform invoice lottery)" is obviously erroneous so that the invoice needs to be re-issued, please contact Costco customer service center for assistance. Costco reserves the rights to re-issue such invoice.

Delivery Time
  1. We are unable to accommodate requests for home delivery at a specific time designated by you. The delivery hours are from 8 AM to 6 PM, Monday through Friday. Some areas may have Saturday delivery.
  2. If the recipient is unavailable to receive the parcel during the timeslot of delivery, the logistics company will contact the recipient again to schedule an alternative timeslot of delivery, and deliver the parcel upon confirmation. With the exception of certain products, the logistics company will attempt a maximum 3 deliveries within 7 business days.
  3. If the parcel is not delivered after 7 business days due to reasons attributable to the recipient, Costco will contact the logistics company to cease delivery, and our customer service center will contact the Costco member to cancel the order and refund the payment according to Costco's "Terms and Conditions Governing the Use of Website".
  4. If the delivery time of a large item cannot be confirmed or the item is not delivered after 30 days from date of the order due to reasons attributable to the recipient, Costco will contact the logistics company to cease delivery, and our customer service center will contact the Costco member to cancel the order and refund the payment according to Costco's "Terms and Conditions Governing the Use of Website"
  5. The estimated date of delivery shown in "Order Details" under "My Order" is only an estimate, and the date of delivery will be the day on which the item is actually delivered. Your kind understanding of any inconvenience that may arise is much appreciated.
  6. You may not be able to track delivery status since some vendors may use their own logistics systems or the systems of different logistics companies do not have the inquiry functions.

Order Confirmation and Delivery
  1. Once you have placed an order, this website will automatically generate an order number and send an e-mail or SMS to you. You may check order details and status of processing by going to "My Order" under "My Account", and then clicking on the order number link to view "Order Details".
  2. After the order is confirmed, the order status will be displayed "Created", and thereafter "Processing".
  3. You may cancel your order within 20 minutes after the order has been confirmed. Please go to "My Order" under "My Account" to confirm the order that you wish to cancel, and click on "Cancel Order", after which the system will automatically cancel the order.
  4. You may change your address for delivery or reduce the order quantity within 20 minutes after the order has been confirmed. Please go to "My Order" under "My Account" to confirm the information that you wish to change, and click on "Change Order" to edit the information.
    If the order quantity is reduced, the system will automatically recalculate the amount of purchase price and charge your credit card for payment by the issuing bank.
  5. You will not be able to cancel or change your order 20 minutes after the order has been confirmed. Please contact Costco customer service center if you require assistance with a refund. If the product has been delivered, you may apply for refund online or at your nearest Costco warehouse.
  6. After the order processing center has completed the relevant procedures, the order will then be forwarded to the logistics company for shipment and the order status will show "Shipped".
  7. When your order is on delivery, the system will automatically send an e-mail or SMS notifying you of the shipment.
  8. After the order processing center forwards the order to the logistics company, you may check the name of the logistics company and the tracking number at "Package Tracking Status" by going to "My Order" under "My Account", and clicking on the order number link to view "Order Details". After clicking on the tracking number, you will be redirected to the logistics company's website for checking the delivery status. Please read the logistics company's privacy policy before redirecting.
  9. It is possible that multiple items in one order may be shipped by different logistics companies and/or directly by the vendors. Different methods of delivery will have different tracking numbers, which may be viewed by going to "My Order" under "My Order", and clicking on the order number link to check "Order Details". As such, items in one order may be delivered at different times by different methods.
  10. In order to protect our members' personal information, a part of the recipient's name will be masked on the shipping label. Your kind understanding of a potential delivery inconvenience is much appreciated.
  11. If you require your warranty card to be stamped, please bring your Costco membership card, warranty card and proof of purchase (e.g., invoice, item details, etc., which can prove that such item was purchased from Costco Online Shopping) to your nearest Costco warehouse. For members who live in remote areas, please contact Costco customer service center for assistance. Customer service hours: Monday through Sunday, 9:30 am to 9:30 pm. Please contact customer service center by calling 449-9909 (for local calls please dial the number without the area code, for mobile calls please add 02 in the front), or sending an email in "Contact Us".